Confident Come Backs
Hindsight is 20/20 and coulda, woulda, shoulda doesn’t help after the fact. Confident Come Backs helps you handle any client care situation that comes your way with confidence and ease.
Sticky situations, uncomfortable confrontations, awkward asks, and tough conversations are a part of business, especially in client services.
These plights are difficult enough to deal with on their own when balancing productivity and client satisfaction. They’re made even worse by the fact that during unexpected confrontations, it can be nearly impossible to think clearly on your feet and craft a professional, clear, smart come back.
Instead, what typically happens is regret:
- I wish I said this instead of that…
- I should have said this…
- I could have framed that much better…
- If only I had explained it this way…
- I shouldn’t have said that…
Make Communicating With Clients Easy!
Confident Come Backs helps you create personalized responses to tough client care issues so you can turn negative feelings into positive experiences.
"Confident Come Backs is a STAPLE in my business. Every response is so well thought out I don’t have to do the thinking myself. These client care scripts have saved me on numerous occasions and are an invaluable piece of my communication with clients."
Keryn van der Dijken
"Confident Comebacks is my go-to source for clear communication. There are loads of fantastic scripts that I use and adapt for each client care situation that comes across my inbox."
"When I’m dreading responding to a client email or sending one, I go to Confident Come Backs to get a script I can customize. There are a ton of scripts for any step in the process and even if the situation isn’t covered, there's something similar that gives a great start!"
Confident Come Backs To The Rescue!
Whether you're communicating by phone, email, video chat, or in-person, you can turn troublesome situations into positive outcomes with the right response.
Confident Come Backs is a dream come true for freelancers who don’t have a lot of extra time to agonize over the perfect wording for a client email. It’s a collection of client management and customer service questions I’ve been asked over the years by friends, peers, and Profitable Project Plan participants, along with my carefully crafted answers.
You won’t find any flippant remarks or juvenile responses that are borderline rude in this resource. Every script is written in a professional tone to deliver clear communications.
So next time you find yourself in a wonky spot with a client skip the stress and worry and instead, grab Confident Come Backs, find the right script, get comfortable with the narrative, and edit it to craft a firm, fair, and friendly response. It includes:
- 9 Lead Gen Scripts
- 14 Sales Scripts
- 16 Contract Scripts
- 5 Payment Scripts
- 16 Client Management Scripts
- 9 Design Scripts
- 10 Uh-Oh Scripts
Download Confident Come Backs Today!
Get 117 scripts that answer those tough “What do I say when…” questions and confidently squash post conversation regrets with smart, professional come backs.
"I Would Have Killed to Have a Resource Like This Starting Out"
“I thought I had built up a good library of pre-written client care templates over the years but Confident Come Backs blew what I had out of the water. The scripts are well-written and excellent enough to use as-is, but also super flexible to be able to tweak and adapt to fit your own voice or use as a jumping-off point for your specific client situation. There are A LOT of bases covered here and I would have killed to have a resource like this starting out. It would have saved me so much time I lost searching for the right words!”
— Kristin Falkner | Kristinfalkner.com