Get 175+ client service scripts for crafting firm, fair, and friendly responses to sticky situations
Confident Comebacks
Hindsight is 20/20, but it’s useless when you’re knee-deep in an awkward client situation. Confident Comebacks gives you the right words in the moment, so you can respond with confidence instead of scrambling to recover after the fact.
Sticky situations, unexpected confrontations, awkward asks, and tough conversations are inevitable in client services.
But just because they’re part of business doesn’t mean they have to be stressful.
These plights are difficult enough to deal with on their own, and it’s even worse when it’s an unexpected confrontation. When you’re caught off guard, it’s hard to think clearly on your feet. You fumble, over-explain, or worse — agree to something you know you shouldn’t.
And later, regret sets in:
- I wish I said this instead of that…
- I should have said this…
- I could have framed that much better…
- If only I had explained it this way…
- I shouldn’t have said that…
Make Communicating With Clients Easy!
Whether you're responding via email, video chat, phone, or in person, you’ll have the perfect response at your fingertips — one that’s firm, fair, and professional while keeping the relationship intact.
"Confident Comebacks is a STAPLE in my business. Every response is so well thought out I don’t have to do the thinking myself. These client care scripts have saved me on numerous occasions and are an invaluable piece of my communication with clients."
Keryn van der Dijken
PhantomFreelance.com
"Confident Comebacks is my go-to source for clear communication. There are loads of fantastic scripts that I use and adapt for each client care situation that comes across my inbox."
Shaan Nicol
ChillyBin.com.sg
"When I’m dreading responding to a client email or sending one, I go to Confident Comebacks to get a script I can customize. There are a ton of scripts for any step in the process and even if the situation isn’t covered, there's something similar that gives a great start!"
Clare Lewis
Clareconcept.com
Confident Comebacks To The Rescue!
Instead of second-guessing yourself, you’ll have a entire digital library of 175+ ready-to-use scripts written for exactly these moments. No stress. No agonizing. Just confident, polished communication.
Confident Comebacks is a dream come true for freelancers who don’t have time to obsess over every word of a client email. It’s a collection of real-world, field-tested scripts based on the exact client management and customer service questions I’ve been asked over the years—along with the exact responses that work.
And let’s be clear: This isn’t some collection of snarky comebacks, juvenile responses that scream inexperience, or passive-aggressive zingers. It also isn’t a bunch of generic AI-generated responses thrown together.
Every script was written by a real human (ahem, me) to address and solve a real client situation. And every word of every script was written with professionalism, empathy, and clarity so you can feel good about standing your ground, without burning bridges.
Check It Out!
Confident Comebacks is hosted within the Business Your Way community hosted on the Circle platform. Already have a Circle account? Sign up using the same email address and switch between your communities effortlessly.
Here’s a peek inside:
I mean, that’s pretty freaking cool right?!
Turn Negative Feelings Into Positive Experiences
Next time you find yourself in a tricky client situation, skip the stress and worry and instead…
- Open the Confident Comebacks digital script library.
- Filter the scripts to show only those relevant to your issue.
- Find the right comeback script.
- Tailor your response to fit your client.
- Send the email or have the conversation and handle it like like a pro.
With Confident Comebacks in your back pocket, you can feel confident in every response and leave no room for doubt.
Get Confident Comebacks For Just $147!
Get 175+ scripts that answer those tough “What do I say when…” questions and confidently squash post conversation regrets with smart, professional comebacks. Available in a filterable digital library within the Business Your Way community, hosted on the Circle Platform.
What's Inside Confident Comebacks?
This digital library of professional services scripts for handling tough client situations like an experienced pro is constantly growing. New scripts are added every month. It includes...
- Scripts for managing inbound leads.
Stop wasting time on the wrong leads. These scripts help you filter out tire-kickers, set clear expectations, and establish yourself as the expert from the start. - Scripts for managing contracts, change orders, and approvals.
No more project confusion. These scripts ensure clients understand agreements, approve necessary changes, and respect established terms. - Scripts for dealing with budgets, pricing, and getting paid.
Awkward money conversations? Not anymore. These scripts help you confidently discuss pricing, ask for and set boundaries around budgets, and ensure you get paid on time. - Scripts for managing freelance clients. Uphold policies, clear up misunderstandings, handle complaints, and tackle those weird requests that come out of left field to maintain strong client relationships without feeling like you’re constantly putting out fires.
- Scripts for handling design-specific challenges.
When clients push back on design choices, fail to listen, struggle to articulate feedback, or demand endless revisions, these scripts help you get client buy-in, work with clients to find a great solution, prevent scope creep, and help clients understand the design process. - Scripts for handling sales misalignment.
When expectations don’t match reality or leads make demands that have you taking a big step back, these scripts help you gain alignment and move forward, identify leads who shouldn’t be your clients, and prevent future misunderstandings. - Scripts for holding boundaries with clients.
Say goodbye to clients who think they can message you at all hours or expect last-minute changes. These scripts reinforce your working hours, policies, and non-negotiables. - Scripts for dealing with scope creep.
Clients pushing the limits of their contracts or constantly asking for “just one more thing?” These scripts help you firmly but professionally set limits while offering clear next steps. - Scripts for handling disrespect of your processes.
When clients ignore your workflows or try to derail your process, these scripts help you bring them back on track, without unnecessary drama. - Scripts for breaking up with clients.
Not every client is a keeper. These scripts help you end professional relationships on good terms while protecting your reputation. - Scripts for owning and overcoming mistakes.
Mistakes happen. These scripts help you take responsibility, provide solutions, and maintain trust so you can build stronger more resilient client relationships. - Scripts for handling bad client behavior.
From rude emails and mean comments to unreasonable demands, these scripts ensure you can respond professionally while holding your ground and demanding respect. - Scripts for managing project delays.
Whether it’s on your end or the client’s, these scripts ensure clients understand the consequences of dragging things out and help you communicate the details of delays with professionalism and transparency.
Need some help adapting a Comeback Script?
That’s what I’m here for and why comments are turned on for every script! Use the comments to ask questions or let me know where you’re stuck and I’ll jump in and help any way I can!
Can’t find the Comeback Script you need?
No problem! I’ve got you!
If you’ve got a specific client situation to deal with and there isn’t a Comeback script that matches your need, you can send me a direct message and request it! That’s the beauty of hosting this script library on the Circle platform!
Simply explain the situation, providing as much detail as possible and your desired outcome, and I’ll write you a professional, clear, direct script and add it to the library.
And I know what you’re thinking… No, it won’t take so long the request is no longer relevant. When dealing with sticky client situations, time is of the essence — you never want to let things fester!
The typical turnaround for new Comeback requests is about 24 hours, Monday thru Friday.
"I Would Have Killed to Have a Resource Like This Starting Out"
“I thought I had built up a good library of pre-written client care templates over the years but Confident Comebacks blew what I had out of the water. The scripts are well-written and excellent enough to use as-is, but also super flexible to be able to tweak and adapt to fit your own voice or use as a jumping-off point for your specific client situation. There are A LOT of bases covered here and I would have killed to have a resource like this starting out. It would have saved me so much time I lost searching for the right words!”
— Kristin Falkner | Kristinfalkner.com
Get Confident Comebacks For Just $147!
Confident Comebacks is available in a filterable digital library inside the Business Your Way community, hosted on the Circle platform. It gives you the exact words to handle tricky client situations with ease. No more staring at a blank email draft, wondering how to phrase your response. Just filter the library by topic, find the script you need, tweak it to fit your situation, and send.